Turkish Airlines partners Samsung to unveil ‘Smart Tagged Baggage Service’

Turkish Airlines has entered into a partnership with Samsung, marking yet another milestone towards its digital transformation efforts aimed to enhance the travel comfort of its guests.

Beginning on December 1st, passengers will be able to seamlessly track their baggage using Smart Tagged Baggage Service, powered by SmartThings Find, which enables faster and more efficient tracking of misplaced or delayed baggage that is equipped with Galaxy SmartTag.

Through this collaboration, Turkish Airlines has become the launch airline to implement SmartThings technologies in passenger baggage tracking worldwide, showing the national flag carrier’s commitment to digital transformation with a passenger-first mindset to elevate the travel experience.

Utilising Samsung’s technology, passengers will also be able to upload a photo of their luggage within SmartThings Find app, helping identify their baggage more easily. The airline aims to extend the use of SmartThings Find beyond baggage services, integrating location-based capabilities into future passenger-focused digital solutions.

Commenting on the partnership, Turkish Airlines Chief Information Technologies Officer, Kerem Kızıltunç said in a statement: “Turkish Airlines continues to lead the industry on its road to digitalization. We are delighted to partner with Samsung to leverage their cutting-edge technology for the benefit of our passengers. We will continue to strengthen our industry leadership with technological collaborations that prioritize guest satisfaction and set new standards for the aviation industry.”

Samsung Electronics Executive Vice President and Head of SmartThings Jaeyeon Jung said in the statement that “Samsung is expanding the SmartThings Find experience through partnerships across industries to help customers stay connected and at ease wherever they are. We are delighted to work with Turkish Airlines to deliver a more convenient and streamlined travel experience.”

This strategic collaboration represents another significant step in Turkish Airlines’ unwavering commitment to innovation and excellence, according to the statement. “As the national flag carrier of Türkiye, the airline remains dedicated to developing technologies and partnerships that enrich every stage of its guests’ journey”

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