OPay opens Ibadan office, to deepen financial inclusion

OPay Digital Services Limited has launched its new Ibadan Office, reinforcing its commitment to expanding safe, secure, accessible, and innovative financial services to individuals and businesses across Nigeria.

The new Ibadan location will serve as a strategic support centre, improving service delivery for merchants, SMEs, corporate clients, and millions of OPay users across Oyo State.

Speaking at the event, Elizabeth Wang, Chief Commercial Officer, OPay Digital Services Limited, emphasized that the opening of the new Ibadan office reflects the firm’s unwavering commitment to customer satisfaction and its broader nationwide expansion strategy.

“The Ibadan launch represents an important step in our mission to bring world-class financial services closer to Nigerians. While many of our customers enjoy the convenience of engaging with us online, a significant number still prefer in-person interaction.

“This new office ensures that every customer—regardless of their preferred channel—can access reliable support and a seamless service experience,” she said.

Wang highlighted the firm’s growing physical presence across the country, saying the firm targets to begin a nationwide upgrade of some of its offices next year.

“We currently have 28 offices in 25 states, but this is our first fully upgraded branch in Ibadan. Although we have operated here previously, the facility was not at this standard. Between this year and next year, all our offices nationwide will be renovated to reflect the exceptional quality we are unveiling today,” she said.

She reaffirmed the firm’s dedication to offering secure, technology-driven solutions, saying subscribers will continue to enjoy beyond-banking services backed by a fast, reliable network.

“We have also deployed advanced security features—including Face ID and other cutting-edge protections—to ensure safer transactions and a more secure digital ecosystem,” she said.

The firm’s Head of Partnership, Odiase Ikponmwosa stated that the new office reinforces the firm’s mission to remain close to its subscribers while delivering exceptional service at all touchpoints.

“With this new office, customers can expect enhanced service and stronger engagement. We are deeply passionate about meeting their needs, listening to their feedback, and consistently improving their experience. This new facility in Ibadan brings us even closer to them and reflects our long-term commitment to support their growth,” he said.

Odiase added that customers should anticipate increased collaboration initiatives, improved support structures, and even more partnership opportunities as the firm continues to scale its operations across Nigeria.

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